11
As business owners, there is an undeniable goal to generate income. Otherwise, we would not be business owners. The main focus that every entrepreneur can adopt in order to have a successful and profitable business is value.
In this article, you will learn more about how to increase your value, trustworthiness, and availability through video testimonials.
It seems almost backwards that giving value for FREE will actually INCREASE your income, but it is proven true time and time again. Building client relationships first will give them time to trust you, so that when it is time to buy, they come to you because they know that they will get their moneys worth and more.
They stop ‘purchasing’ and start ‘investing’,
with the understanding that this value will
come back to them ‘with interest’.
In order to build client relationships, you have to get to know your audience. Let’s use the following questions to illustrate the kinds of things to think about throughout the sales process.
What do you have to offer?
Who are your prospects?
What are the needs of your prospects and how do you find this out?
How did they find out about you/how do you market & brand yourself?
What have you given them to show you are worthy of their trust?
How do they know you and what services you offer?
What makes your prospects include your business in their considerations of who to buy from?
What are the things your prospects are looking for when they make the decision to buy?
What gives them a feeling of trust in the person they are thinking about buying from?
How can you communicate to them that the service you offer is valuable?
What makes someone say yes to the ‘buy’?
Almost every answer will fall into one of the three following categories:
Value, Trust, & Availability
Everything you do with your business is an opportunity to show your prospects that you are valuable, trustworthy, and available. If you or what you offer is not valuable, what is the benefit of buying from you? If you are not trustworthy, how do your prospects know you will deliver the promised value? If you are not available, how do they find you?
Today, I’d like to share a way that you can increase your profits by increasing your value, trustworthiness, and availability through the power of video testimonials.
A video testimonial can be beneficial to your entire community if it covers all three categories.
Let’s focus on how to make a video testimonial in terms of value, trust, and availability that will actually increase the client base of your OWN business.
Value:
When you share what you have gained from a product, program, or service, you have become a resource for those who are searching for similar benefits. So be specific. Talk about what you learned, how you have applied this knowledge to your own business, what the results have been for you, and how others can have this experience, too. This is valuable knowledge that you can pass on to your community.
Testimonials also increase your value by giving you more credibility. If you are benefiting from a product, program or service from a person or business that is highly credible, then you become credible by association in the eyes of your prospects. ‘Name dropping’ has become somewhat of a negative phrase, but in the form of a testimonial, you’re not dropping names, you are honestly naming the people or businesses that have given you value. The more you describe the business and its credibility, the more people will realize the value of what you can offer, and you are more than worth the investment.
A testimonial also positions you as an expert in that program, product, or service. When people have more questions about it, they will come to you because you have first-hand experience. So let them know how to contact you with more questions.
Trust:
By sharing personal information, your prospects will see you as a ‘real’ person. Talk about your background, where you were before you gained this knowledge or benefit, how it has affected you life, and how it makes you feel. It is much easier to trust a ‘real’ person than a salesman.
Since you are doing something that promotes other businesses, people will see that you are not just out to serve yourself. They will recognize that you care enough about your community to recommend services because they are valuable, not because you will gain personally from it. This will also build trust with your prospects.
When someone watches your video or asks more questions, they will trust your opinion that they view as unbiased since you have nothing to gain by their signing up for that program, product, or service. The more you can associate your own name with trustworthy information, the more your prospects will trust other things you say or recommend.
Availability:
The more videos, articles, and comments that you put out there, the more available you appear to your community. Video testimonials are no different. If people see your activity and presence, they will know that you will also be available when they are seeking value for themselves.
Testimonials also show that you are available and present within the community. You are networking, finding valuable programs, products, and services, and getting out there and experiencing them!
Letting people know how to contact you with questions makes you more available to your prospects. If they can personally reach you with questions, then that also means you will be available when they are ready to buy.
You will also indirectly communicate to other businesses with which you may be involved that you are available to create testimonial videos, and you may be approached to do a video for them, too. This puts you in the potential position of being in contact with other business owners. If you have time and choose to do another video, you can experience all of the benefits listed in this article all over again!
So get out your video cameras start sharing your enlightening experiences with the world!
We are currently collecting video testimonials for Coaching Cognition to be featured here, our Facebook page, and possibly some other valuable and visible locations, so if you would like to get in on this opportunity, contact us at support@marketingmerge.com for details. Please put “For Kendall: Video Testimonial Inquiry” in the subject line so that I will receive it and can respond promptly. Please include your email address in the text.
Do you have more questions about what makes a video testimonial valuable? Come to the community where we can all share our questions, thoughts, concerns, and value… on Facebook with Coaching Cognition.
06
By Kendall Silva
What is the best way to attract clients through your discussion posts? In this article, I will describe the 3 main purposes for starting a discussion thread (giving value, information gathering, and branding yourself) that will help attract clients to you. When all 3 of these purposes are present, then you will not only help more people, and attract more clients, but you will also get more out of it that will help you and your business grow.
Giving Value:
There are many types of value that can be given through a discussion. So think about the value of your post when you are deciding what type of discussion to start.
Get people thinking – When you say something inspiring that gets people to reflect upon themselves, this is a great contribution to their success.
Get people talking – Look for a hot topic. What gets people excited? When I say excited, I do not necessarily mean jumping for joy, just… jumping! What gets them riled up? What topics create posting frenzies?
Invite people to share their stories – Start by either sharing your own story on this topic, or at least show some personal interest in hearing their stories. Remember, you always want to show yourself in your posts. Remind them that you are a real person with real reasons to want to hear what they have to say.
Specific topics– When addressing a particular topic in which your post will have a suggestion or tips, it is good to be specific. That way, if someone needs that information, they can look at the subject and know they can find that exact information there. It may not end up being the most active discussion you start, but it will help people.
Broad topics – If you are trying to start a conversation for market research purposes, it is good to keep your topic broad. Ask many different questions in your post that will get people thinking and talking. There may be a particular part of the topic that you specifically want to address, but look for the right time to do it. Once people are thinking, their minds open and engaged, it will be a great time to ask a more specific question. So get them started by keeping your topic broad, then pull them in to a specific area with a powerful question.
Information Gathering:
If you post a new topic, you get to ask questions that you genuinely want to know the answer to. Discussions are valuable places for market research. A simple discussion thread can tell you so much about people in general.
What ignites their passion? What types of marketing have they ‘heard before’? What are their thoughts on coaching? How well does the value that others have given translate into their lives? What methods have they tried? What is working for them? What is not working? Do they have needs that are not yet being met? What questions do they have? What are their concerns? What can you learn about the people posting here? Is your topic attracting the crowd you intended to attract?
Branding Yourself / Exposure:
The more active you are on social sites, the more people will see you, see the value you offer, and associate your name with that value. This will make them much more likely to come to you when they need more assistance.
Think about using the same picture on all of your social sites. Your picture, over time, becomes safe and familiar, and people will begin to find comfort in that familiarity and trust your consistency.
While it is okay to change your profile picture, I do not recommend doing it often. Find one great picture of yourself and stick to it for a good while. Otherwise, you might stifle your efforts to be seen frequently enough that people recognize your name and picture and associate it with value.
To learn more about how to use discussion areas to attract clients to YOU, visit “Are You Missing Out On A Valuable Social Marketing Platform?” in which we discuss what to look for in discussion threads to provide opportunities for efficient marketing and branding.
Ready to practice some of your skills in a safe environment of coaches and students? Come on over to the Coaching Cognition Fan page, and join the discussions today!
03
By Kendall Silva
When your readers associate your name with value, you will find yourself in a position to monetize your services. When most people these days see the word ‘FREE’, they think the word ‘CATCH’. Therefore, leading with value, especially in a social setting, is the best way to attract clients in a world of (not so) “free offers”:
*Buy this, get this for FREE (just pay shipping and handling).
*But wait, there’s more! Find out how to get FREE shipping! (buy 3 of these things you only want one of)
*If you call in the next 10 minutes, you get another free thing! (never mind that we will keep running this exact commercial for 6 months)
*Free trial services! (just enter your billing info here and after the trial period is over, we will bill you until you notice and tell us to stop)
We have discussed how to make your comments valuable in the article, “How to Find, Attract, and Give Value to Your Potential Coaching Clients”. It talks about what social sites you can go to, what to look for when you are there, and how to make your comment valuable. In this article, I will break down the components of a valuable comment (relevance, show yourself, give value, ask for nothing in return) in more detail.
Relevance: What does it mean to show relevance? It’s more than just posting a comment about coaching on a page dedicated to coaching topics. There are 2 main components to showing relevance in your comment.
One part involves making sure your actual subject matter is relevant. This part does in fact mean posting a comment on a coaching page that is directly related to coaching or information that would directly benefit coaches or clients.
The other part involves relevance to your readers. This is the component that will set your comment apart from the rest. WHY is your comment relevant to THEM? This is also true if you post a link to an article that you truly think will benefit your community. It’s more than saying, ‘Hey, I saw this and thought you might like it’. After all, a generalized statement like that could cover anyone, any topic, any link, etc… can trigger the “Spam-detector” in your readers and they may not take a look.
Show Yourself: There are many ways to let your SELF come through in your comments. An easy way to do this is to tell a very brief story of how you found value in the information you are about to share. Give them a glimpse into your life.
Your word choice will also ‘show yourself’. If you communicate your value in a humorous way, then it shows your light-hearted side that may attract other light-hearted people. If your comment is very organized and professional, then you will attract other professional minds. You can use a metaphor that creates a visual image to communicate your value in a way that appeals to visually oriented people. Others may respond better to more concrete or literal descriptions. This will help your readers relate to YOU.
Give Value: Stand in the shoes of your readers. What could someone say to you if you were in a similar situation? If you were asked why your comment is valuable, what would you say? Do you have an answer you are comfortable with?
What kind of value are you providing? Is it new information? Is it a reminder of something that you feel people tend to forget in their day-to-day lives? Are you simply explaining information that someone else provided in a new way that you think might reach different people?
Make sure you can always answer the question: “What will my audience gain from reading my comment?”
Ask for Nothing in Return: This is something that can be explained in a little more detail. When you ask for nothing in return, it means you are not asking people to make any further commitment to you than reading your comment or the attached article. No one wants to sign up for an email list that runs the risk of subjecting them to daily advertisements. Once they know you are consistent with the value you give, they will come to you when they are ready for more.
However… this does not mean you shouldn’t give them a call to action. Your readers can only receive the value you give if they DO something with it. If you give them some kind of tip, invite them to try it out at home and see what happens. Use your comment to inspire your readers to follow the link to a helpful article. Create a comment that is thought provoking, and ask them to think about it or even post their thoughts on the subject.
As long as the action you want your readers to take will specifically benefit them, not yourself, then you are both calling them to action and asking for nothing in return.
4 Comments »
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This article was very informative. Thank You!!
Comment by Yavonne fuller — May 3, 2010 @ 6:03 pm
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Hy,
Thanks for providing such great content for free. I gained a lot of value that I will now implement into my life!Keep up the great work,
Gerald
Comment by Gerald Gigerl — August 5, 2010 @ 1:33 pm
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Hi Kendall,
thanks for sharing your insights. I like especially the idea of asking for nothing in return. I had to think about it, but then it dawned on me what it means – giving without want ?
Take care
OliverComment by Oliver Tausend — August 11, 2010 @ 2:59 pm
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@ Yavonne- Thanks for reading and leaving your comment. Happy marketing!
@Gerald- Great! I’m glad you were able to find some value here. Our goal is to give you specific information that you can implement today.
@Oliver- Exactly! Giving without want
As you know, that phrase really sums up what we are all trying to accomplish. Giving for the sake of giving, introducing your value before ever expecting someone to trust you enough to buy, and creating a community of support where entrepreneurs and consumers alike can share the ‘wealth’ (of knowledge). Together, we ALL succeed!!! Comment by CoachingCognition — August 11, 2010 @ 6:31 pm
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30
Dr. Jim Parks
I just had the pleasure of interviewing a student of our Coaching Cognition Certification Program, Dr. Jim Parks. Jim has a strong educational background in psychology with a Masters in Clinical Psychology and a PhD in Industrial/Organizational Psychology. His career path has led him in many fascinating directions, from teaching at the University level to law enforcement.
This background has provided Jim with formalized training in human behavior, which applies directly to his coaching studies and practice now. However, as Jim tells us in our interview, we are ALL experts on human behavior, we just don’t know it!
Jim Parks’ attitude about coaching is one of great fulfillment. He has been involved in the counseling world for so long that he enjoys the action-oriented method of coaching. Where counseling focuses on thought processes, emotion, and working through past issues to bring you to where you feel you ‘should’ be today, coaching encourages you to start taking ACTION today to bring you closer to where you want to be tomorrow. In Jim’s experience, coaching people helps them reach their goals faster. He has now seen it work within 6-8 sessions, and even in as little 2-3 sessions!
In our interview, Jim gives a great example of how a bottle was getting in the way of the dreams of someone he knows, and how coaching and a 5 hour car ride helped this person take action and move forward.
Jim Parks has embraced his training with Coaching Cognition in a way that benefits his fellow students as well! He organized a series of student led calls that will allow students, including himself, to recognize when they are exhibiting the ability to cover the coaching competencies set forth by the International Coaching Federation (ICF). He talks about this in more detail in our interview.
Because if this initiative that he has taken, Jim Parks has now been asked to collaborate with us on our advanced level training at Coaching Cognition, which is currently being developed.
Dr. Jim Parks is certainly a name to be watching out for. His ability to find value in his training and use it to provide even more value to his community is admirable to say the least. This tells us that the name Dr. Jim Parks is an immediate indication that incredible value is within close reach. To learn more about Jim, visit his blog at www.drjimparkscoaching.com and listen to his interview below.
To learn more about the benefits of coaching, come to the coaches’ community at the Coaching Cognition fan page.
Want to find out how you can provide incredible value to your potential coaching clients using social media? Check out the article here on Renegade Professional News, “How to Find, Attract, and Give Value to Your Potential Coaching Clients”.
3 Comments »
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Great interview Kendall Jim shone through.
Comment by Morris Fisher — April 30, 2010 @ 3:36 pm
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Thank you very much Jim, for your insights about the benefits of coaching. As you said, learning how to coach can be used by many people to help people grow. I shall be using coaching for my network marketing business. I have also found it useful helping a friend get through a marriage bust-up – rather that ‘giving advice’which is a normal instinct for a friend to provide, my caoching learning has helped to shine my light for my friend to work out what she wants. Coaching Cognition is one of the best things that I have done.
Comment by Helen Wenley — May 1, 2010 @ 3:58 pm
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Helen,
Coaching skills can be used in so many ways as you have pointed out. To be able to add value to another persons life is fulfilling in so many different ways. There is no doubt that acquiring these skills would be extremely beneficial for anyone in the people helping profession.
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29
By Kendall Silva
We posted an article that teaches you where to go, what to look for, and how to give value that will attract potential coaching clients. This article came with an invitation for you, coaches and students included, to get out there and start posting.
I was already able to begin collecting comments that I wanted to feature by the time evening arrived! This means that some of you really jumped on this.
If you have not read the article yet, CLICK HERE TO READ, and then give it a try. Put it into action. This is for both current coaches and students to try, though other entrepreneurs can also apply these tips. Coaching Cognition students will be graduating soon and many of you will be starting your coaching career. This is not just practice; it will begin the process of attracting your potential coaching clients to you.
Now, let’s get to the great comments you have been leaving. I was excited to see that Dan Hammer and Jan Roberts had already used these tips to comment on the article itself! When you go to the article, look at what they had to say!
Dan’s comment is relevant, it reveals something about him, it gives specific value (sending the message that ‘one action leads to another…’) by giving a personal example with a link to where they can learn more if they choose (YouTube), and it doesn’t ask anyone to do anything for him ‘in return for his free value’, such as buying an ebook, etc). A perfect example of a well-written comment! In fact, I can recommend watching his video because he continued to give incredible value in his testimonial for Mike Wilson. We will be discussing what makes a great testimonial soon, so definitely check out Dan’s video and yet another great example of how to give value.
Jan Roberts’ comment on the article was also great. His personality shined through this comment, as it usually does with Jan. He added value by solidifying the message of the article through personal experience. Then he added more value by saying “sometimes it’s easy to forget about some of them for a while when busy with other things”. This helped to remind people that we all get busy and forget, but that they can use this as a reminder to help their community. When he said he’s been guilty of it himself, it makes you see him as a human being. Nobody is perfect, and when you can be reminded of that, you might feel safer with the person who reminded you. Great job Jan!
In the following video, you will see comments from our coaches and students who have embraced these tips and given great value. You will also see a great example of the types of comments that you want to look out for and address when you are searching for places to give value.
I hope you take what you learn here, and continue to apply it within the community. I will still be watching and featuring more of your comments and value right here on Renegade Professional News.
1 Comment »
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When responding to a comment, it is important to be specific with what you are adding. For example, don’t simply agree or disagree with what you are commenting on. Rather, give specific reason WHY you agree or disagree. Also, try to add your own “spin”, or perspective on the topic.
Comment by Michael Hutchins — April 30, 2010 @ 7:10 am
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27
By Kendall Silva
How do you give value to your potential
coaching clients through social media marketing?
Give value without expecting anything in return. If you are not pitching your services, people do not feel like you are pressuring them. Instead, they feel safe with you.
As coaches, we know how important it is to create a safe environment for our clients. This does not just start at the beginning of your first session together. It begins the very first time your potential clients are introduced to you, such as when they read your comments on a social site.
In this article, we will be focusing on social media marketing in the form of providing free value through posting on social sites. We will discuss where to go, what to look for, and what makes your comment valuable.
Where do you go?
Coaching Cognition and Renegade Professional have provided you with incredible platforms from which to give value to your community. On Facebook, we have fan pages where you can find your potential clients and give them information that helps them and makes them feel comfortable coming to you with questions.
Coaching Cognition Fan Page – Widespread knowledge of what coaching can do for someone in their personal and professional life is simply lacking. When these people finally learn more about the coaching process, they become convinced that they can truly benefit from coaching services. It is for this reason that most of the Coaching Cognition clients are also coaching students! They are not only learning that the coaching process WORKS and that they can help a lot of people using their coaching skills, but they are also realizing that they can benefit from having a coach of their own. These are more than just potential clients because they are already confident in the process!
Mike Klingler Fan Page – With over 10.6K fans, you are very likely to reach a large number of people with your message. The chance that many of these people will need specific types of support in which you happen to specialize is high!
Along with the Facebook pages, there are 2 other social networks that are available to Coaching Cognition students and coaches.
The Student Blog – Located in your Coaching Cognition back office, this is a place where the students are sharing their thoughts and questions about the training classes, materials, practice exercises, etc. Is there a better place to offer valuable information than one that is full of inspired people who are eager to learn more about what you offer?
Coaching Cognition Students – This is social network on ning for.. you guessed it… Coaching Cognition Students! If you are a coach or a student at Coaching Cognition, you should already have the link to this site, but if you do not, please contact support@marketingmerge.com and ask for the link. You do not want to miss out on this community. This is a fabulous place to give value and learn about the needs of your community.
What do you look for?
There are many things to be looking for on the various social sites that can help you decide what kind of value to give and where to focus your gift that will be the most efficient. Keep an eye out for:
People who are already responding to the value that others are giving – If someone is already responding to value and applying it to their own lives in some way, then they are more than ready for the coaching process! They will be more likely to get value from you and use it to their advantage, and they are in the mindset to take action based on the inspiration that is presented to them.
People who are asking for help – Even if someone is asking for some specific knowledge that you think may require consulting, it is a sign that they are feeling stuck in the process, even if it is something simple, and they are taking the action to ask for help. That is a step that many people do not take, so understand that those who ask for help, any kind of help, can benefit from your information as well!
Topics of discussion that are getting a lot of responses – If there are a LOT of people commenting on a particular topic, then it is likely regarding a common experience for a large portion of your target audience. Join in! The topic itself has grabbed the attention of all of these people, so think about how can you let your value take the discussion to the next level.
New Topics/Discussions – The sooner you respond to a new topic, the more people will see your comment, the more valuable your comment becomes to a wider audience. Older topics may not be on the main page any longer, and then your valuable comment is hidden from the more public view.
What Do You Include in a “Valuable Comment”?
Relevance – Relevance, relevance, relevance!!! You can post an incredibly valuable comment, but if it is not obviously relevant to the discussion thread, then it may be received as spam.
Show Yourself – You can communicate a little bit about who you are by briefly referencing a personal experience, using a couple of descriptive words about yourself, or showing personality through your communication style (humorous, empathetic, casual, professional, etc). By showing who you are, people will connect with you and those with similar personalities or experiences will be attracted to you.
Give Value – Say something that no one else has said. Don’t simply rephrase or agree with someone else without adding something new. Your value can come in the form of insight, a resource, tips for how to approach the subject being discussed, etc. Another way to give value is by using your insights to get others thinking critically about the topic. Take the discussion in a new (but relevant!) direction by looking for a possible source of concern or problems that others may experience, and give a solution.
Ask for Nothing In Return – Give for the sake of giving. If no one responds, that is okay. It doesn’t mean your value wasn’t received. Remember, this is your “Comm-UNITY”… not your “Comm-YOU-nity”. It’s all about helping others. When you have expectations of return, then you are no longer working to help others, you are in it for yourself. But when you maintain an attitude of Comm-UNITY, then the entire community gets long-term benefit, including yourself!
Want to be Featured at Renegade Professional News?
Show us how you can use what you have learned from this article by putting it into ACTION! I will be watching the sites mentioned above and choosing comments that embrace these tips and then I will feature them right here on Renegade Professional News!
6 Comments »
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Hi Kendall,
Very good article. I wanted to highlight how the community involvement that you discussed in your article plays out in real life. One action leads to another action which leads to improvements and increased success. For example, Ann Sieg lead me to The Renegade University which lead me to Coaching Cognition which lead me to Mike Wilson. Mike Wilson helped me significantly improve my online message so that when Mark Hoverson’s Leadership Branding course become available I was able to understand how to apply Mark’s techniques and information. Mark also offered a Ning community in which I connected with two groups. One on videos and another one on how to utilize a Bamboo writing tablet. Here’s a little thank you tribute to Mike Wilson and his coaching which help me utilize all of the above techniques:
http://www.youtube.com/watch?v=ufFs001hJuY
Mike’s a great coach and I highly recommend him. But the important message is the same as yours. Get involved and seek out people who can take you to the next level.
Dan Hammer
Comment by Dan Hammer — April 28, 2010 @ 7:52 am
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Hi Kendall,
Once again,you have delivered an outstanding article!
It is true,we can not run a business without a sign anywere to be seen and our doors closed.
I am personally benefitting greatly of all these tremendous pieces of wisdom strewn throughout our communities and the comments left by my fellow students and other interesting participants.
I can always be sure to learn something new from all who freely give value in the form of advise,comments,observationsand personal experiences.
Thank you very much for reminding me of all the communities we can find all these wonderful people in;sometimes it’s easy to forget about some of them for a while when busy with other things…I’ve been guilty of that myself.
Warmest regards and full of appreciation,
Jan
Comment by Jan Robberts — April 28, 2010 @ 8:41 am
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Kendall,
What an inspiring article! This is the epitome of attraction marketing – leading with value and simply wanting to help others who may be walking a bit behind us in certain areas of the journey.
One thing really does lead to another. I started with SBI!, then found Ann Sieg’s Renegade Network Marketer, and then joined Renegade Pro and Breakthrough. Add to that now Coaching Cognition and Mark’s Leadership Branding….and the overall value gained is indescribable!I also snagged a super coach at the Hoverson event – Mike Wilson. He has an amazing capacity to draw out the values that matter most to an individual, and to help them discover what they are truly inspired to accomplish. I owe many thanks to all of the wonderful people I have met through this Comm-UNITY of entrepreneurs!
Comment by Lisa Trost — April 28, 2010 @ 11:06 am
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Kendall,
You never know how, or when, your actions will come back to you. But they always do and the benefits are amplified.Just look at the comments here – one thing leads to another, and I have the opportunity to meet and work with two outstanding marketers – Dan Hammer and Lisa Trost. See what I mean about the benefits?
Be active in multiple areas – Comm-UNITY – and do it the way Kendall describes. It’s fulfilling.
Michael Wilson
Comment by Michael Wilson — April 29, 2010 @ 5:11 pm
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[...] [...]
Pingback by How Dr. Jim Parks Uses His Training at Coaching Cognition to Provide Value! « Renegade Professional News — April 30, 2010 @ 12:44 pm
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Hi Kendall,
Thanks for the reminder that we are nearing the end, and have now had five months of coaching education and experience. It has been an aexciting ride so far, and one I am enjoying and getting so much satisfaction from the course and the skills I have been able to use in my relationships.
MaryComment by Mary Speller — May 1, 2010 @ 5:24 pm
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Mike Klingler
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Kendall Silva
Coaching Cognition
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From day one, MarketingMerge has always been about value to the community and here again Kendall, you take it one step further by offering a great free article that other coaches would charge for before allowing access to it. Your point about trust and sharing information shows you are willing to give from the heart.
Best regards,
Fred Villareal
Comment by Fred Villareal — May 12, 2010 @ 2:05 pm